There’s a lot to do when you run a business, and unfortunately, only so many hours in the day and things you can do at once. One main task is answering incoming calls from prospects and customers. This is harder than it sounds.

As much as you might want to, you can’t answer every call, especially if you’re a small business or working for yourself. But when a missed call could mean lost business or upsetting a paying customer, you need a solution.

Hiring a receptionist is an expensive option. Plus, you have additional costs and admin to consider when hiring staff. …

Call handling is an important factor in the success of pretty much every business out there. When calls get missed, or a busy employee rushes a client off the phone, your reputation and revenues always suffer. Handling menial calls when you should be focusing on other aspects of the business also inhibits growth, making the need for a receptionist to handle calls essential to success.

Virtual receptionists are fast becoming a popular option, particularly for virtual-based businesses, but also brick-and-mortars who don’t have the office space or budget to allocate space and resources for a non-virtual employee.

The business is getting call volumes you and your staff can’t handle

It should be obvious that when call volumes are spiraling out of control and you and your staff can’t effectively handle each call coming in, you need to hire someone to help take care of things.…