The idea of a business phone number without any physical lines attached to it is a relative new one. In days gone by, a business would have to pay their local landline provider a premium for access to unlimited long distance, and shell out thousands in initial costs for multi-line phones, IVR equipment and software, and other physical infrastructure needed to answer incoming calls.

Now, everything can be done on the Internet, using a virtual phone number that routes calls to whatever device you want to use when calls come in, to any member of your team that’s available to take the call.…