A receptionist is usually the person who gives your customers and prospects a lasting impression of your business. Much like the greeter at an exclusive condominium complex, or delivery driver from your new favorite restaurant. A good impression makes it much easier to maintain relationships with customers, suppliers, and partners.

A bad impression will obviously make running your business successfully much harder. Nearly any business, big or small, can benefit from a receptionist answering their calls. The choice really comes down to whether you need a physical person sitting at a desk in your office, or if outsourcing to a virtual receptionist or team of receptionists makes most sense.…