POSTS TAGGED : customer service tips

Want to Win More Business? Be There for your Clients 24/7

Picture this – your company’s phone is ringing off the hook. It could be a potential customer calling up to inquire about a product. Or an existing customer is trying to book an appointment. Or worse, a dissatisfied customer looking to resolve a grievance. But no one is there to answer the phone because your office hours are 9 to 5 and you aren’t there! This is where round-the-clock customer service can come in handy.

Calling online shop customer service

It is undeniable that companies lose a lot of business if their customer service is not responsive. Whether you are a small business or a big conglomerate, having a customer service team is a must.…

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How to Serve Your Clients 24/7

Customer Service is one of the most important factors that can help determine how long a business will survive in the long run. Providing your customers with good customer experience will allow you to leave a mark upon them and ensure that you have a loyal customer base dedicated to your business.

24/7 customer service

Improving Customer Service: Here’s How

Here are some ways for you to improve upon your customer service:

1. Tune in to the input

Customer input can assist you with improving your items and services, as well as your customer service. Positive criticism can call attention to what you’re doing well, and negative input can recognize zones for development — so don’t be reluctant to request input from your customers through surveys, a discussion on your site, or remarks on social channels.…

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Just How Important is Customer Service?

We all hear so much about customer service, and the importance of it. However, in reality just how important of a role does it play in running a successful business, whether your store is a brick and mortar or online? All this talk about customer service isn’t for nothing — it’s serious stuff.

Customer Service Agent

The bottom line is it is one of the most important aspects in running a business that will grow and be successful. You can have every other aspect of the business in tip top shape; your inventory, your site usability, selection, price etc., but if you do not stand behind your products and support your customers throughout their purchasing process and beyond, you will not be nearly as successful as you can be.…

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4 Top Ways to Provide Superior Customer Service

Customer service is vital to the success of a company in any industry. Poor customer service can lead to lost customers, low levels of customer loyalty, and bad publicity. Unhappy customers tend to talk, whether to their friends and family members or in the form of online reviews.

Doing stellar customer service

No matter how you look at it, customer service should be one of your top priorities as a business owner or manager. Read on the following tips, courtesy of Nexa customer service.

Improve Response Times

In today’s digital world, people expect to receive a response quicker than ever before. One of the key factors in providing excellent customer service is responding nearly instantaneously, even if only just to say “we have received your request and will get back to you”.as…

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2 Easy Ways to Improving Customer Service in Your Business

For any businesses that are dealing with customers on a regular basis, the fundamentals of customer service are vital to learn and to consistently get right. Whether you’re dealing with your customers over the phone, in your shop across the counter, or anywhere else, good customer service skills are essential if you’re going to give them the best experience of your business and if you want to keep them coming back to you.

Friendly customer service

A satisfied customer is likely to spread the word and tell others about their experience when dealing with your company so good customer service is potentially highly profitable too.…

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