POSTS TAGGED : Customer Service

Can Better Tech Save Your Customer Service? Here’s How!

It’s true that in today’s hyper-connected world, technology acts as a connecting point between businesses and their customers. For small business owners, leveraging the right technology can dramatically enhance customer communications and satisfaction.

Customer service technology

Here’s a detailed look at how integrating advanced technologies can transform your customer interactions and foster lasting relationships that drive business growth.

Streamlining Communication Channels

One really important way to boost customer satisfaction is to streamline communication channels. With customer relationship management (CRM) software continuing to play an important role, businesses can now manage all customer interactions in one place. This technology consolidates communications from various platforms such as email, social media, and live chats, ensuring that no customer query goes unnoticed.…

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How Businesses Can Make Their Customers More Autonomous

Having an attentive customer support team is a key part of running a stable business. There will always be issues that prompt your customers to seek assistance, whether they’re eager to resolve problems with your service, looking to complain, or simply seeking guidance — and it’s vital that you do everything you can to be there for them.

Autonomous customer service

Image credit: Pixabay

But that doesn’t mean that you should build around being proactive with customer support, or even reactive. The more you need to be directly involved with minor queries, the less time you’ll have to put towards vital tasks like sales (or even your most important support issues).…

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Your Competitive Edge: 9 Golden Rules of Customer Service

Modern-day consumers are nowhere near as loyal or forgiving as their predecessors and that means you have to give them great customer service each and every time they decide to do business with you, or they might walk away and not return.

Caring customer support

Using a digital marketing agency to help you attract and retain customers can often be a good part of your marketing strategy and you will also need to focus on ensuring that you deliver on your promises.

Here are the golden rules of customer service to abide by if you want to keep the orders flowing.

Be consistent

You can never assume that you have got a customer for life when they do business with you.…

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Proven Ways to Improve Your Business’ Customer Service

The success and sustainability of any business largely rely on customer satisfaction. If they’re happy and satisfied, consumers easily become long-term loyal customers who also regularly refer the business to other potential customers. This means that especially in this age and day where the competition is really stiff, providing incredible customer service is one of the key secrets to staying strong in business.

It’s all about showing customers that your business prioritizes their needs and you are there to provide solutions to their problems.

Improving customer service

Needless to mention, a bird in hand is worth more than two in the bush, meaning that it’s more profitable to retain the already existing customers than having to seek new ones as you lose the old ones.…

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4  Ways to Make Your Business More Comfortable for Clients

Modern companies pay great attention to office design — and it isn’t just for bragging rights. Every workplace has a specific feel, and this ambiance will have a very real effect on how people engage with your business. While there are various goals that you can strive to achieve, one of the primary objectives should always be comfort. This should factor in how employees will feel in your space, but you cannot overlook the most important people to every business: clients.

Getting comfortable with clients

You want to ensure that anyone who comes into your space is instantly at ease and will be happy to stay as long as it takes to close the next deal.…

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Customer Service: When is Automation a Good Idea?

Automation with customer service has to be handled with care. While customers are now used to computerized answering services instead of a receptionist picking up the calls, there’s also usually a decline in the service level when having trouble getting hold of a real person. Companies must strive to use automation in a manner that is a net benefit to the customers – not just the bottom line.

Women making a phone call

When approaching automation from this perspective, it tends to work well for everyone concerned.

Routing Calls Better

Using speech recognition software, it’s now possible for VoIP call center software to route calls better.…

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5 Reasons Why Keeping Your CSRs Happy is Important

If you are in a position where you generally hire people and enable them to earn a source of income, it is also very important that you put effort into keeping these employees happy as well, and this includes putting in additional effort in order to make sure this is so.

Customer Support Representative (CSR)

If you have customer support representatives it is even more important that you put some effort into keeping them happy. Here are some reasons why this is so important:

#1 Their Mood Affects Tone

A customer service representative who is not happy with the way things are going down is going to have a tough time modulating their tone and making it so that customers feel comfortable talking to them.…

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How to Convert Online Store’s Visitors Into Customers Using Live Phone Answering Service

One of the harsh realities of being an ecommerce store owner is that you can’t be available 24/7 in order to capture every potential sale. In days gone by, customers would readily search for the product they were looking for and check out with no desire to contact the store owner. Now, customers — particularly those that fit into the millennial demographic — expect more personalized service.

Live phone answering

Online customers want to get a feel for a service before they buy. It’s also a given that many will have a variety of pre-sale questions, too. This brings on the need for impeccable service.…

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4 Ways to Improve Customer Service

If you are in a business that has customers, then that means at some point you have to decide what kind of priority customer service is. In some industries, it’s not that big of a deal. In other sectors, the only way you’re going to make it is if you have better customer service than all of your competitors.

Helpful customer service

So, what are some ways to improve your fundamental customer service value?

You can make financial transactions easier. You and your employees can have better social skills when interacting with customers. You can make a point to improve your processes consistently so that your customers keep coming back to revisit those improvements.…

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4 Things to Remember for Good Customer Service

Excellent customer services are the most important aspect of business these days; it is very important to keep the customer service standard high. Good customer service helps us to reach our goals in business. Its purpose is to maintain good rapport with the customer and make friendly relations with the customers.

Good customer service

Customer service involves welcoming, of the customers, their hospitality and then thanking them for visiting us, but it doesn’t end here we have to make sure that we will keep this service constant so that our business can reach great heights.

Things to remember for good customer services are:

1.

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