What is Contact Center as a Service (CCaaS)

If you work in the Customer Experience industry and take care of what clients experience every day, you must familiarize yourself with the Contact Center concept. This cloud-based tool can serve as a quick solution for companies dealing with customer-related issues.

Contact Center as a Service (CCaaS)

When a company has to deal with plenty of customers, it’s important to find an appropriate software to process all the requests fast and give timely solutions. In terms of use and effectiveness, Contact Center as a Service should be the winning option for many companies.

CCaaS is a handy solution for businesses that don’t want to spend extra money on internal IT support.…

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Can Outsourcing Your Digital Marketing Functions Go Wrong? 5 Possible Solutions

In the increasingly interconnected environment of today, outsourcing has become a widespread practice. Many firms choose to use contractors from other countries where the cost of labour is substantially lower than that of the UK, the EU or the US. Outsourcing customer support operations to Indian firms or the transfer of physical production of goods to China is deemed the new ‘status quo’ for minimising your extra costs and making your financial year results more impressive to your investors. However, this approach poses a number of serious risks that may affect both your reputation and your profitability.

Digital marketing

In this article, we will analyse 5 possible solutions to potential issues associated with outsourcing your digital marketing functions.…

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4 Ways to Donate to Charity

If you are feeling philanthropic but are overwhelmed by the choices of how to give back, here are four ways to get started. Donating in some form can be a huge help to your community and can even help boost your morale.

Non-profit donations

Don’t let decision fatigue stop you from doing some good – take a look at these relatively simple ways you can donate to charity.

Donate money

When you hear the word ‘donation,’ giving money is probably one of the first things your mind jumps to – and for good reason. Donating money to causes you care about is an excellent way to keep those organizations operational.…

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Five Ways to Improve Engagement at Your Trade Show

Trade shows are an invaluable tool for a small business to utilize. It is at a trade show where you will have the opportunity to make an impression on hundreds or thousands of potential customers. You will also have access to investors, suppliers, and distributors. There is so much potential for interaction that you want to make sure you stand out. Because even though you will have plenty of opportunities all in one space, so will your competitors.

Networking at trade shows

So, how do you stand out? What are some of the best ways to get the most out of your trade show experience?…

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Health and Safety Considerations for Hybrid Businesses

Businesses with solid health and safety plans have higher employee retention levels and happier employees, according to research. Zippia states that 74% of employees currently follow a hybrid working model or will do so soon. Your health and safety practices mustn’t slide as a result of an increased number of your workers working from home as this could put your workforce and your business at risk.

Workspace

photo credit: Alesia Kazantceva / Unsplash

Here’s how to ensure that everyone is protected no matter where they’re working.

Are Workplaces Set Up Correctly?

Musculoskeletal Disorders (MSDs) are responsible for more workplace injuries than anything else.…

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An All-Inclusive Resource for Establishing Secure Workplaces

For many workers, an unsafe workplace is a major deterrent to staying with their previous employers. Providing a secure environment for workers to work in is one way to keep them around.

Positive workplace environment

However, how can you ensure that workers are protected from harm on the job? To ensure the safety of your workplace and ensure the longevity of your most valuable assets, follow the advice in this manual.

Observe Procedures That Meet All Required Federal And State Regulations

Employer adherence to applicable federal and state employment regulations is the first step in providing a secure workplace for employees. There will be variations in labour legislation from one state to another.…

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Law Firms and Marketing in 2022: A Guide

Marketing a law firm effectively requires a combination of strategy, care, and consideration for the needs of modern customers in need of legal advice and representation.

Law firm marketing strategy

And in order to cultivate long-term relationships and strong leads, you’re going to need to combine modern technology with the ability to connect on an emotional level with people. But what steps can you make to achieve this in the modern world?

Get a solid plan put together

While most smaller law firms don’t have the budget that some of the larger scale companies do, that doesn’t mean there’s not an opportunity to make marketing plans and set clear goals.…

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How China Plans to Make The Digital Yuan Popular?

You all know that China is doing hard work to turn over the digital Yuan. The technology giants of china, like Alibaba and Tencent, cross over the board. But the challenges are also high, and it is not easy to cross over. One question stands out: will the citizens of China, who already have two leading mobile payment apps operated by these same firms, start using digital Yuan? It is a big question.

Digital Yuan

The People’s Bank of China, the country’s chief bank, has been practicing the digital form of cash and coins since 2014. It is also known as e-CNY, designed to remove cash.…

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The Important Factors That Govern Virtual Currency Assets

Virtual currencies also can become more widely adopted because they don’t require banks or other intermediaries to use them, which means that people who do not have access to those services can still use virtual currencies. Start your trading career at (bit-profit.app).

Virtual currencies

photo credit: Roger Brown / Pexels

Reasons for Adoption

Increased Rewards

One of the most significant advantages is increased rewards. In the past, it was difficult for companies to offer their customers incentives that would make them want to use their virtual currency. However, this has changed with the advent of virtual currency, as they can now offer customers higher rewards than they can with traditional currencies.…

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Virtual Currency: Best Investment in The Era of Everything-Bubble Market?

When investing in virtual currencies, it’s essential to consider how much money they’re worth compared to their competitors and whether they’re likely to continue growing or stagnating over time based on their current market position against other coins within their industry category.

Bitcoin

The best part of virtual currencies is the way they allow you to get rewarded for everything you do online so that you can make millions at your support. With cryptocurrencies, there are no fees or commissions, which means you can spend your time on something more valuable than money—time on what you love.

With virtual currency, you can get great rewards for doing nothing more than holding the cash in a wallet.…

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