Every business has indicators that aid in determining how a company is doing regarding meeting set objectives or measuring employees’ accomplishments after a given period. These “measurables” are achieved using Key Performance Indicators, KPIs.
The use of high-level KPIs, for example, depicts the overall performance of a business while low-level KPIs are focused mainly on sales, marketing or customer care. KPIs generally cover the following areas:
- Business indexes
- Finance
- Return on investments
- Customer retention and satisfaction
- Ticket analysis
- Call times
- Back order rates
Each KPI is unique to a sector and determining each level goes a long way in understanding how an enterprise is faring.…
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