In the movies, debt collectors are thuggish, scary-looking individuals who hound consumers and threaten them with shame and physical harm. In the real world, unless of course, you borrowed from the mob, your debt collector is more likely to be a polite, well-dressed professional who will talk to you nicely with a sprinkling of legalese.
As a debt collector, the first thing you should do when you contact a debtor is to tell them what their rights are. Let them know that they can legally challenge their debt so that they don’t feel bullied or trapped. Then inform, clearly, of how much they owe, who they owe it to, and when the debt is due.…
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