In the past, human resources departments have had a fairly clear and straightforward brief: manage recruitment, run training programs, and ensure that employees are paid on time. As the corporate world changes, however, departments that run along these lines have had to adapt.

“Human resources” is increasingly becoming about more than just managing employees. Managers are being called upon to drive positive changes across entire companies, such as cultivating employee happiness, streamlining the customer journey, and boosting employee efficiency.

Customer relationship software, which has traditionally been used by sales teams, can help achieve these goals. In this post, we’re going to look at how to use a CRM in your own HR department.…