Many people consider artificial intelligence (AI) as the technology industry’s future, but with the latest advancements in digital transformation development, the future is already here. Today, many organizations across various industries are applying AI to boost their business operations and maintain a competitive edge in the market.

However, not all cases of digital transformation have been implemented without failures. A good example is IBM Watson’s failure to provide results in personalized health care, Microsoft’s social-learning chatbox, Tay that became anti-social after encountering hostile Twitter followers. The difference between the AI projects that fail and those that succeed mainly lies within the business strategies that organizations take.…