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The Benefits of Customer Service Training

Customer service expert Shep Hyken wrote in one of his articles ‘Customer service is not a department. It is a philosophy’ and many professionals would wholeheartedly agree with this.

Customer service training

When you utilise good quality customer service throughout the entirety of an organisation– from the recent hires to the CEO – you can improve the way that every element of the operation impacts the customer. This includes not only the employees on the front line, but also those working behind the scenes.

Customer service training makes the difference

As an example of the difference customer service training can make to unlikely roles in an organisation, imagine an employee behind the scenes in a logistics company.…

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Why Your Business Needs Financial Transcription

In today’s volatile financial markets, the importance of financial transcription cannot be overstated. Every organisation or business enterprise deals with vast amounts of financial data on an almost daily basis and proper documentation is essential to keep track of these ever-fluctuating businesses. One false move can trigger a chain reaction that can have devastating consequences for your business.

Transcriptionist doing financial transcription

With that in mind, here’s why your business needs financial transcription.

What is financial transcription?

Transcription is the process of converting spoken words into written documentation. It usually involves taking an audio recording of a conversation, or dictating something to a financial transcriber out loud.…

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How Does Your Business Measure Up for Credit Facilities?

There are many ways that banks and financial institutions evaluate a business in terms of its creditworthiness. For example, one of the most important measures is cash flow.

Credit facilities

A business with a strong cash flow typically scores better in the creditworthiness department than one which is cash-strapped. Lenders will always look to the cash flows to see whether the business will be able to cover the interest repayments on the loans and maintain profitable operations simultaneously.

Of course, management needs to keep an eye on all aspects of the business.

Effective leadership at top management, middle management and lower management levels will also be considered when evaluating the performance of a business for credit facilities.…

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5 Ways to Improve Your Accounting Firm’s Bottom Line

The minute you start to become happy with the revenues in your accounting firm, you and, if applicable, your partners might as well refer to your business as a lifestyle, rather than a business intent on generating maximum profit.

Increasing accounting firms profits

The goal of any business should be to maximize revenues. Everything you do leading up to that point needs to be geared toward improving the bottom line – be it sales, customer service, administration, and so on. All tasks have the potential to help or harm revenues.

Here’s 5 ways you can start generating more profit in your accounting firm today:

1.

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SME VOICE: Making Tax Digital (MTD) – How Your Business Can Prepare

It’s official. By January 2018, the majority of individuals and businesses will be on a digital tax reporting system. This change was arguably inevitable as many other aspects of our surroundings make this digital switch, but it may create difficulties for those who are not prepared.

Make Tax Digital (MTD)

While there are those that denounce HMRC’s move as an invasion of privacy, most countries have had a digital option or requirement for filing taxes for quite a while. Even with the criticism that HMRC is struggling to get this all implemented, the change is definite. Their belief is that by 2020 paper tax forms will be virtually extinct.…

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Top Energy Boosting Foods for the Traveling Entrepreneur

As a traveling entrepreneur, you know just how difficult it can be to stick with a healthy diet. Along the same lines, you may find it a challenge to keep your energy level high.

Healthy eating businesswoman

Let’s face it: you need quite a bit of energy to grow your business. While sleep is important, you may not get nearly as much as you would like. As frustrating as this may be, it’s good to know that there are many energy boosting foods that can work in your favor.

It doesn’t matter if you’re traveling for the day or you’ll be away from home for a few weeks, here are a few energy boosting foods that you should add to your diet.…

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How Webinars can Create a Stronger Company Workforce

Corporate profits are an all-time high across the globe. This has effectively made the business landscape more competitive than ever before. The rise of social media, advertising platforms, analytics tools, and other digital technologies has created an aggressive and cutthroat environment. There is no shortage of competition.

Employee webinar

It is not enough to fill vital roles in any organization with mediocre candidates. To really compete these days, companies need to hire top-notch, dedicated talent. Employees need to be superstars in their roles so that they can effectively contribute to a company’s dominance within its niche.

Unfortunately, many companies still cling to outdated training procedures and educational methods like a scared relic from a forgotten time.…

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How to Cope with the Growth of Your SME

The ‘SME’ category can actually cover quite a broad spectrum of business sizes, from those with just a few employees at one location to medium sized companies with perhaps 100 staff and a handful of sites. Your business can expand quite a lot while still very much having the needs and qualities that signify an SME.

Old small business

Of course, business growth is something we aspire to, and work hard for. It is what we base most of our strategies around achieving, and what we set our goals at. However, when it actually arrives, rapid business growth can be quite overwhelming, and can put strains on both your business and yourself if you aren’t prepped for it.…

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Roadmap for Choosing the Best Web Conferencing Software

The importance of a good web conferencing solution is undeniable. As video becomes even more indispensable, more and more companies are fast finding out, the hard way, that it doesn’t pay to go for substandard systems. In a market that changes often with each new platform, tool or technology, choosing the wrong system could spell doom for your company.

Using web conferencing software

Here’s how to make sure you don’t make that mistake:

Evaluate Your System

It’s going to be expensive to overhaul your entire communication infrastructure. Take a good, long look at your system and determine which areas require an urgent switch or replacement.…

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Online Learning to Help Secure Your Chosen Career

We have all seen how the digital age has changed so many aspects of our lives beyond recognition. From the way we chat with friends or order the weekly groceries to large-scale changes in big business transactions between multinational companies, the Internet has changed the way we look at everything.

Online learning

So maybe it should come as no big surprise that the digital revolution has also led to major changes in education, and the way that people of all ages, backgrounds and academic levels go about obtaining the skills and qualifications they need to get into their career of choice.

Online learning makes education a possibility for people who had thought the doors were permanently closed to them.…

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