In smaller organizations, IT management can be a real challenge. Technology changes rapidly and qualified staff might not always be on-hand to maintain mission-critical systems, support users and administer the network.

This is complicated by the fact that, given no other convenient option, users will often come up with their own “duct tape” solutions to common information management problems. This can quickly snowball into messy situation where critical business information is randomly scattered across spreadsheets, email attachments, Word documents and sticky notes.

It’s disorganized information and inefficient business processes like these that can often wind up costing companies a lot of money further down the road.…