POSTS TAGGED : negative reviews

How to Deal With Bad Review as a Small Business

Online reviews are an important tool that helps small businesses attract new customers. Social proof associated with online reviews gives new customers enough confidence to purchase your products and services, despite not being familiar with your business.

Bad review

However, in the current digital era, you should also be prepared to deal with negative reviews. Unfortunately, despite spending a lot of time to ensure that you deliver quality products/services and providing excellent customer service, negative reviews might occasionally occur.

Even though receiving negative reviews is frustrating, you have to respond to them because they are part of brand reputation management. Interestingly, several studies have shown that responding to negative reviews can positively affect your business.…

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Negative Restaurant Reviews: Best Ways to Respond

A common misconception among many local restaurant owners is that it’s best to take the high road and ignore negative reviews. The thinking being that it’s better to walk away than fight, further damaging your reputation.

Bad restaurant review

There’s a big problem with this thought process. Over 90 percent of consumers now read online reviews of a local business before deciding to make the trip. Of those who make up this rather overwhelming group, only 13 percent will consider visiting a business that has a 2 star rating or lower.

You can try using all the tools in your arsenal, like a kitchen display system that can help you in preparing and quoting orders more efficiently, to improve overall guests experience; but you know how it goes: No matter how well you run your restaurant, you just can’t expect all of your guests will be happy with your services.…

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