Automatic speech recognition technology (ASR) and its complementary technology known as IVR (interactive voice response) are both systems you’ve almost certainly used before in a personal or business context.

These are the technologies that allow machines to interact with humans through audio communication and anybody who’s ever used an automated telephone customer service system, a voice powered text editing program or a smartphone interface like Siri on the iPhone has come into contact with one kind of ASR/IVR software or another.

The possible business applications of these systems are numerous and your company could definitely benefit from using ASR technology in a number of contexts.…