CHANGE: GET BETTER OR GET WORSE – THAT’S IT FOR OPTIONS

People and organizations have only two alternatives: get better or get worse, improve or decay. While the thought of status quo might seem comforting, status quo is really decay in sheep’s clothing. Certainly status quo is decay relative to companies who are improving and innovating in the competitive market place. In the personal career arena, status quo is decay relative to those who are improving their career potential.

Take a look at everything that is going on around and in us. Everything seems to be in the process of getting better (growing) or decaying (dying). An example of this is a steel beam, which one might tend to think of as being permanent.…

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CUSTOMER SERVICE – IT’S SERVICE THAT MATTERS MOST!

In challenging economic times some businesses cut costs by cutting corners on their customer service. That is exactly the wrong thing to do. In tough economic times, how we serve our clients is more important than ever. Here is why:

1. When people buy during economic hard times they are very conscious of how every dollar is being spent. Clients want more attention, appreciation and recognition for their purchases, not less.

2. Clients want to be sure they get the maximum value for the money they choose to spend. They want easy to use and fast access to support and education about the products and services they purchase.…

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