Your employees and perhaps even you have dealt with these individuals at one time or another – the angry customer.
In jobs that involve a lot of customer service calls, undoubtedly some of your employees have met the wrath of that man or woman who doesn’t like the service, the product they acquired, the prices charged or more.
In order to placate these individuals, you can take the beating like a man or you can write them off as a customer and never have to deal with them again.
For those companies that choose to work with these angry customers, it can take some comforting remarks, coupons and/or discounts on future purchases and more to win them over.…
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