POST CATEGORY : Management

Taking Action on Customer Survey Data the Right Way

There are a variety of uses for survey data, and there are a myriad of ways to collect it. As far as survey data tools, you can get your feet wet with a simple online Google Doc survey or expand into the robust data extraction game with Qzzr or Qualtrics.

Customer survey

The following are the six data points that are incredibly important to business owners and decision makers.

1. Customer Segmentation

Customer segmentation is dividing customers into distinct groups. Doing so allows you to develop a deeper understanding of your customers. If you don’t have any knowledge about your target market, it’s like trying to shoot a target at the shooting range blindfolded.…

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How to Maximise Your Office Space

So, you’ve just grabbed yourself a brand new office space and, quite simply, you don’t know what to do with it. So much room, yet you can’t think of a way to optimise it. Even if you think the perfect office is within your grasp without any elbow grease, there’s always something to improve.

Office space

Most businesses don’t feel as though they need to change much. Most will have everything they need, where they need it, at any time. One area that seems to cause a small issue is the warehouse.

The warehouse

Warehouses are usually full of space, but are only used for the function of deliveries and holding company stock.…

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Top 5 Tips For Keeping Your Employees Motivated

For those on the outside looking in, running a business might seem like a luxury. While it does have its benefits, these individuals often ignore the complications and hardships associated with running a successful business.

As a business owner, it often feels like there are innumerable tasks to juggle simultaneously. You’re responsible for keeping a smile on the faces of your workers and customers.

Motivated employees

Keeping your employees motivated is pertinent for ensuring their productivity level remains at the peak. Within this guide, you will discover tips that can help you keep your employees content and motivated!…

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3 Proven Growth Strategies for Law Firms in 2017

Law firms need to stay at the forefront of marketing to expand and grow. And the rules keep changing every year. Software is an integral part of a law firm’s marketing campaign, and there’s a lot new and established firms can do in 2017 to expand their reach, bring in new clients and make more money.

Law firm growth

Your firm can implement the right strategies today to help spur growth tomorrow.

1. Referral Tracking Via CRM Solutions

If your firm is still using Excel to categorize your leads and clients, you’re doing it wrong. It’s time to step into the world of an all-in-one CRM and client intake solution that allows you to properly track:

  • Contacts
  • Leads
  • Conversion rates
  • Lead sources

Lexicata offers an all-in-one solution that also incorporates intake forms, automatic email reminders, status updates, engagement letters and so much more.…

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3 Ways Small Businesses Can Meet ADA Facility Compliance Requirements

Americans with disabilities are protected under the Americans with Disabilities Act (ADA). Signed into law in 1990, the ADA is a civil rights legislation that allows disabled persons to enjoy the same products and services as people without disabilities.

Businesses must meet ADA compliance to avoid breaking the law.

Businessman using wheelchair

Fines and penalties are imposed on small businesses that fail to remain compliant. Businesses must take the appropriate steps to accommodate disabled patrons.

Businesses must meet the needs of their patrons, and there are a few methods to fast-track your business to ADA compliance.

1. Focus on Accessibility

Businesses have a legal right to focus on accessibility, and this is in the retail and restaurant space especially.…

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How to Effectively Manage and Motivate Your Salon Staff

Upon proactively recognizing the specific challenges on motivating and managing staff, salon owners or managers need to find effective ways to attend to these. However, there is actually no definite way to resolve those issues considering the fact that there are many types of salon business models.

Hairdresser

Diverse approaches could be employed depending on the type and case of your operation. But the good news is, there are other solutions that can be instituted to maintain a creative, busy salon environment full of hard working and motivated staff.

Whether you are a first-hand or experienced manager, we have some ideas and tips for effectively managing and motivating your salon staff.…

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Is Stress Affecting You in The Workplace?

Whilst we all might claim to be ‘a bit stressed out’ from time to time, very few of us take the problem of stress seriously. Yet, stress is a serious condition and left untreated, it can have quite significant effects on our overall health and wellbeing. Whilst it might be seen as a psychological problem, it does in fact impact on many areas of our physical health, and most of us will experience high levels of stress at some stage in our lives.

Work stress

Whether it is caused by a single major event in our lives, such as divorce or bereavement, or it’s the cumulative result of many smaller issues, such as workplace tension or fear of redundancy, stress has the potential to build up into something very serious.…

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SMB’s: Breaking Silos to Drive Growth

Early on in my career I spent six weeks in an ad agency creative department. I was a junior account executive, and I’d been sent downstairs to the creative floor to learn about what they did. It would be generous to say that I didn’t set the world on fire as a creative. In fact, in my entire time there, I came up with precisely one decent ad idea. So, you can imagine how gutted I was when the creative team I was working with shot it down in flames. Sure, my idea wasn’t going to win a Cannes Lion, but it fit the client’s brief perfectly and deserved to be put forward.…

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Time-saving Techniques for Restaurant Owners

For people who appreciate great food served in a welcoming and friendly atmosphere, owning a restaurant means living the dream.

Restaurant owner

But owning and running an eating-and-drinking establishment takes more than just a love of all things culinary. Owning a restaurant, dedicated as it may be to providing memorable experiences, is as much about the business side of the equation, and increasing productivity while maintaining quality is the goal.

And the best way to achieve this goal is by introducing time-saving techniques into your daily strategy. The following can help you streamline your processes and boost your bottom line while growing customer satisfaction:

1.

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How to Cope with the Growth of Your SME

The ‘SME’ category can actually cover quite a broad spectrum of business sizes, from those with just a few employees at one location to medium sized companies with perhaps 100 staff and a handful of sites. Your business can expand quite a lot while still very much having the needs and qualities that signify an SME.

Old small business

Of course, business growth is something we aspire to, and work hard for. It is what we base most of our strategies around achieving, and what we set our goals at. However, when it actually arrives, rapid business growth can be quite overwhelming, and can put strains on both your business and yourself if you aren’t prepped for it.…

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