POST CATEGORY : Management

How to Identify Detractors using an NPS Tool

Detractors have a negative impact on your reputation by leaving negative reviews on the web. They tend to spread negative word-of-mouth making sure their bad experience is heard by as many people as they know.

Detractor writing bad review

At some point everyone of us have been a Detractor. Have you ever been loyal to a brand and then suddenly stopped purchasing from them because your experiences had become disappointing?

Detractor is defined as a person unhappy with a company, a product or service. He finds fault with everything your business does. In other words, he is a critic.

In NPS framework, Detractor is a respondent who answers from 0 to 6 on the NPS scale.These…

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Managing Risk and Reward Inside Your Business Framework

Lots of people have lots of great ideas as far as business is concerned. They think about things in terms of production and development and research and profit. But not everyone is comfortable thinking of risk and reward, and that is something that everyone should take seriously as a priority.

Risk management and analysis

If you start with risk assessment of any business decision, then moved to budgeting, a clear plan should develop on its own. From there, you can learn from professionals who are good at risks and rewards, and you can also be social and transparent with your business dealings to keep any potential roadblocks above ground.…

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How to Build a Strong Relationship With Your Clients

It is well known that the acquisition costs are lower for existing customers compared to new ones. According to one Gartner report, 80% of a company’s revenues come from 20% of its clients. A strong relationship with customers is essential to your business continuity and subsequently lower acquisition costs.

Customer relationships

Here are a few tips to help organizations strengthen their relationship with clients.

Understand the Client’s Needs

A CEI Survey suggests that 86% of buyers are willing to pay more for a better customer experience. But at the same time, just one percent of these customers feel that vendors consistently meet their expectations.…

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Arnold Siegel’s 7 Ideas for Staying Productive When You’re Dealing With Anxiety

Anxiety is a universal fact of life. We all feel it.

“We put pressure on ourselves to be successful,” says Arnold Siegel, contemporary American philosopher and founder of Autonomy and Life, “and we feel it from others too.”

Siegel literally wrote the book on sublimating anxiety in the service of a productive, self-actualized life.

Anxiety attack

Siegel has developed a philosophy of life for practical living. He directs his students in the following ways.

1. Take Responsibility for the Consequences of Your Actions

First, remember that the cavalry is not coming. The buck stops with each one of us; only we can take ultimate responsibility for our actions.…

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Protecting Your Business from Disasters

In the past few months, the United States has witnessed a spate of natural disasters. Along with Hurricane Irma, Harvey, the first major hurricane to make landfall in the United States since 2005, is reported to have caused damages worth $200 billion on the local economy. The tiny economy of Puerto Rico has been staring at a $95 billion loss after Hurricane Maria ravaged the island in September this year.

Business protection

These are not isolated incidents. Business losses owing to floods, fire, hurricane and earthquakes are only going to increase as people migrate away from the country side to cities. As a small business owner, the losses from such disasters can be quite painful.…

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5 Ways to Make Your Office Eco-Friendly

Our efforts to go green and do better for our planet do not have to stop at home. If you are a business owner, there is a lot of things you can do to make sure your office is as green as it can be.

Eco-friendly office

There are numerous opportunities to make your office eco-friendly, from switching to green lighting options, choosing recyclable materials for the furniture and supplies and others that will make your office environmentally aware. In this article, we are going to propose a couple of ideas you could implement towards a greener office.

Appoint a Sustainability Department

Choose a number of trustworthy employees to spearhead the sustainability team at your office.…

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Small Business Management for Dummies

Managing a small business is not easier than managing a large business just because the word “small” is involved. Ultimately, you are still working with people, and people are an unpredictable variable of business.

Small business management

Effective business management is about more than finding success or pushing your employees to work harder. Effective business management is doing all of that with a crew of people who are fulfilled and content in their position with the company.

Whether you’re learning from the years of running your business or by taking an mba in strategy online, you know that there is no one “right” way to run a business, but there are a few universally “terrible” ways to manage.…

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How to Prepare for Business Growth

What are your plans for growth for your business? The sooner you start preparing yourself for growth, the easier it will be to take your business to the next level of success. Because, the truth is, while most want to grow their business, not everyone can do so. In this blog post, I want to help show you how to prepare yourself for business growth.

Business growth

Eliminate distractions and focus on what matters

I’ve started a few different businesses over the years and I know how difficult it is to let go of controlling everything. It’s your passion, your baby, in a way, so of course you’re tempted to supervise every single thing and do as much as you can by yourself.…

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4 Tips for Making Your Boss Happy

One of the best ways to keep your job is to make your boss happy. When your supervisor is pleased with your level of performance then you are ensuring that you are stable in your position. Putting forth the right actions in order to make sure that you are secure in your job, means staying on the right path for the long haul.

Happy boss giving a thumb up

Many people fail to realize that with only a few simple adjustments they can really shine in the eyes of their boss. Standing out doesn’t only mean that you are securing your position for the long term, but it also means that you have more chances of getting a promotion or raise.…

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The Three Pillars of Online Reputation Management

If you have run a brick-and-mortar store before, you know just how damaging one customer’s negative experience can be to your reputation in the neighborhood. Infamy carries an impact several orders of magnitude larger on the internet.

Reputation management

You are no longer dealing with the perception of the hundreds or thousands of people living in your area. It’s now about the millions of people online who may come across the complaint. That’s why online reputation management is so vital. We look at the three ways of protecting your brand on the internet.

1. Great Content

First impressions last. One of the most effective ways of increasing your credibility online is by creating high quality content.…

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