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7 Tips on Improving Customer Support for Small Businesses

Have you lost an existing customer? Brace yourself – it’ll cost you 25 times more to acquire a new client than to retain a current client.

Customer support team

That fact alone is enough to justify the $350 billion firms invest in customer service. For a startup, communicating with customers to help solve their problems is a matter of survival. Deliver ineffective customer support, and you can say goodbye to future revenue from clients.

Thus, you need to continually uncover ways of improving customer support to ensure you deliver above par customer experience. Here are seven essential tips to help you do just that.…

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How Chatbots Can Benefit Your Business

The functions and capabilities of chatbots have evolved over the years. They have changed from being simply repetitive and illogically predictive to intelligent, programmable, and highly interactive features in a chat application or service.

Conversation with a chatbot

Chat, just like calls, is a way of communicating in real-time. Thus, this method of communication saw great potential in businesses, not just on the customer service aspect. It’s becoming a common misconception that chat services in business are only exclusively for customer service.

There are other benefits chat and chatbots can bring to your business, and we’ll tackle some of them here.

Chatbots Help Streamline Your Business Process

Chatbots that have intuitive and data-gathering programs embedded in them can collect valuable customer data which can be useful when it comes to planning and implementing changes or improvements in your business process.…

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Easy Steps to Finance and Start Your Business

Starting a business is no easy thing. It takes a resilient approach, dedication, hard work, and sleepless nights to see your business aspirations come to fruition. If you don’t have what it takes for a business start-up, then it’s high time you considered other options.

Financing a new business

When starting a business, whether small or big, you need access to capital. Unfortunately, and according to most entrepreneurs, this is the most challenging element in business startups. You need to be financially stable in your initial rollout projects. Your very first employees will need to be paid, you’ll need an inventory, and most importantly, funds to register your business.…

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How Zoom Meeting Helped Italy During The Lockdown

The effect of the pandemic in Italy has been grave and the lockdown has created a disruption in the everyday life of its people. People are suddenly confined to their own homes, not being able to go out to work or socialize. It is during these desperate times that Zoom has been able to create a virtual environment that has helped the people of Italy in a lot of ways.

Work during COVID-19 lockdown

Getting In Touch with Family and Friends

One of the biggest impacts of the lockdown is getting isolated from friends and family, especially those who are living far apart. This has become a challenge for their family life since Italians are known to have close-knitted family relationships.…

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5 Reasons To Start Investing Today

The world of investing is fast paced and changes very quickly – to be successful you need to keep your eye on the ball, but also be flexible in how you manage your time with these investments.

CEO investment portfolio

There’s a wealth of information out there to help you get started, as well as an array of sites that compare broker lists and areas of investment that may be a benefit for you, but why should you start investing today?

1. You can make some money

Perhaps the most obvious reason and the one that many will move toward is the opportunity to make some extra money – whilst there are very volatile markets that have a high price of entry with little payoff, there are also just as many that have a low cost of entry with the possibility for a big payoff.…

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Beginner’s Guide to Sales Enablement

Business and sales are two complementary elements that cannot be treated separately. If they go well with each other, success is almost guaranteed. Probably that’s why more and more companies decide to involve in sales and create their own products. The good news is that selling and marketing have never been easier, primarily because of online sales and campaign development.

Sales enablement

Unfortunately, it’s not enough just to be present on the web, and have a strong sales team and enjoy high profits. You need to develop a well-prepared, strong sales strategy.

One of the strongest strategies is the so-called sales enablement.

Although the strategy is easy to use and can bring excellent profits to the whole company, it’s somehow still unpopular.…

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6 Considerations to Make Before Buying a Car Insurance

The Canadian federal law requires all car owners to have car insurance. This is because every car stands a chance of getting an accident or any unpredicted event on the road. Besides being a legal requirement, car insurance guarantees financial protection against any unfortunate event.

Wrecked car

However, many first-time car owners in Canada find it challenging to buy car insurance due to the vast array of options in the market. The prices, too, differ significantly, making it trickier to select the best. Insurance rates are higher in Toronto when compared to Ontario and the other cities. Being the largest city, Toronto has many intersections.…

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How to Choose The Right Lawyer for You

It is incredibly important to be represented by the right lawyer. No matter what your legal issue involves, there are many experienced lawyers that are ready to help with whatever problems you have on hand. Here are some tips for choosing the right lawyer to fit your needs.

Meeting with a lawyer

Area of Law

The first thing to look at when choosing a lawyer is their specialty. To do this, you need to ask yourself, “what are my legal needs?”

If you are looking into establishing a will, you’ll be looking at estate planning attorneys. If you are getting a divorce, there are divorce lawyers ready to assist.…

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7 Tips for Working With Instagram Influencers

Influencers have become a buzz word in the marketing world. Influencers are individuals who have influence in certain niches and industries, and exert that influence to their sphere. Today, influencers are one of the most important tactics of digital PR (there are some key differences to note between traditional PR vs digital PR).

Zach King influencer

photo credit: @zachking

However, the influencer marketing world is growing and the rules are changing. Instagram is one of the most popular platforms for influencers, and many marketers choose to go that route. For a strategy to be successful, you’ll need to know how to work with influencers the right way.…

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How to Work CBD Dropshipping Into Your Business

If you already have a business set up, dropshipping can be an amazing way to add more products to your storefront without having to worry about the hassle of adding new products to your inventory and shipping out new packages.

Dropshipping business

One of the opportunities you can use to expand your business is CBD dropshipping, which is becoming more common as CBD becomes more widespread. Here’s how you can use CBD dropshipping to maximize your business’s profits.

Make Sure Your Business Works Well With CBD

The first thing you want to do is make sure your existing business will work well with a CBD angle to it.…

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