What is a Performance Management System?
A performance management system is a defined set of tools, processes and actions that enable you to maximize the performance of your employees.
Why should you have a Performance Management System?
As a CEO you want to get the best return on your investment and employees are probably the most expensive and […]

You know it has happened to you, someone tells a racist joke in your business or maybe even at a networking event. What do you do?
Carmen Van Kerckhove at Race in the Workplace provides some great advice on how to handle this touchy situation tactfully with impact.
The best response to a racist joke should accomplish […]

People and organizations have only two alternatives: get better or get worse, improve or decay. While the thought of status quo might seem comforting, status quo is really decay in sheep’s clothing. Certainly status quo is decay relative to companies who are improving and innovating in the competitive market place. In the personal career arena, […]

(This is an encore presentation of one of my most popular posts over the last 3 years)
A critical element of being an effective leader is understanding or defining those TASKS that must be achieved to ensure that LEADERSHIP will occur. Then the next question to be asked is, “What personal characteristics are necessary to carry […]

I am working with someone who I am having a difficult time influencing. I have worked with them for about six months now and we need to be partners on several fronts to help our joint organization grow.
I have tried many different tactics, open and frank communication, pointed questions, humor and even joint anger at […]

In our competitive world sometimes the only difference between us and our competitors is the the service we provide and in particular the person to person service we provide.
I have come across a new book titled “How to Talk to Customers” that unlike many books on customer service actually gets very prescriptive about how to […]

In today’s microenterprise world where many times there is only one person actually in the business, delegation takes on a whole new meaning.
Typically even a microenterprise has to perform the same functions as a larger business but they tend to use outside suppliers and partners to perform and manage those functions.
For example: Most of us […]

Are you a CEO and a Dad? Need a good laugh occasionally and a reality check, then you need to check out this great site CEO Dad.
Here is a sample:

I am working with a company that is wants to grow from $3M to $10M over the next 5 years, the company has been flat for several years and has many long term employees.
I have suggested that one things we should implement is a branded internal campaign about the growth goal called 10X5 We Believe […]

Do you ever feel drowsy in the middle of the day? Need a power nap? Want to stay on the edge of enlightened employers!
Meet the latest in napping, the Metronap. Improve your productivity, attract and retain your best employees and boost morale.
Is this a great idea or what? Recharge: Take a Nap