http://www.smbceo.com/2007/07/25/surprise-your-customers/ Resources and Knowledge for the Small Business CEO Mon, 08 Sep 2008 13:09:17 +0000 http://wordpress.org/?v=2.2 http://www.smbceo.com/2007/07/25/surprise-your-customers/#comment-742 EJMalyn Fri, 27 Jul 2007 01:51:19 +0000 http://www.smbceo.com/2007/07/25/surprise-your-customers/#comment-742 I always like getting that "curiosty" call inquiring about how I was treated and offering help when needed. Very important! I always like getting that “curiosty” call inquiring about how I was treated and offering help when needed. Very important!

]]> http://www.smbceo.com/2007/07/25/surprise-your-customers/#comment-734 Staci Wed, 25 Jul 2007 16:16:12 +0000 http://www.smbceo.com/2007/07/25/surprise-your-customers/#comment-734 I like it when a small token of appreciation is made. I purchase a lot of stuff from eBay and have noticed that that particular trend exists alot with the sellers. Those that are selling their crafts, products, etc. always seem to be really appreciative of the sale and, as a result, send along a token of appreciation. And the next time I ready to purchase a similar item - I always go back to the ones that appreciated the sale in the first place. I like it when a small token of appreciation is made. I purchase a lot of stuff from eBay and have noticed that that particular trend exists alot with the sellers. Those that are selling their crafts, products, etc. always seem to be really appreciative of the sale and, as a result, send along a token of appreciation. And the next time I ready to purchase a similar item - I always go back to the ones that appreciated the sale in the first place.

]]> http://www.smbceo.com/2007/07/25/surprise-your-customers/#comment-732 Amanda Wed, 25 Jul 2007 14:24:59 +0000 http://www.smbceo.com/2007/07/25/surprise-your-customers/#comment-732 I think it's always a good idea to show your customers a small bit of appreciation for their business. I always include a small surprise with every order shipped. I like to include a free small token of thanks along with an exclusive discount card for their next order. I think it’s always a good idea to show your customers a small bit of appreciation for their business. I always include a small surprise with every order shipped. I like to include a free small token of thanks along with an exclusive discount card for their next order.

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