In our competitive world sometimes the only difference between us and our competitors is the the service we provide and in particular the person to person service we provide.
I have come across a new book titled “How to Talk to Customers” that unlike many books on customer service actually gets very prescriptive about how to do customer service well. In fact there is even a methodology outlined that is based on the practices of well known world-class service providers.
If you are looking for customer service information written in a “How to Do It” manner then check out How to Talk to Customers.
Customer service is so important. I am less likely to do business with a store or restaurant that has poor customer service.
Me too, I hate the ‘There ya go’ or ‘Have a good one’ comments, I want a Thank You.
If I receive poor service somewhere, I don’t return. That’s that. I just don’t go back. That’s why it’s so important to make sure your service is top notch. Nothing will improve or increase your business more than excellent word of mouth. The impact of negative word of mouth from negative experiences just goes to show you how valuable positive experiences can be.
Wonderful article! Mike Sandy’s book, I’m Finally in Business for Myself…Now What? really helped me decide to start a small business. Check it out at http://finallyinbusiness.blogspot.com/
Talking to my customers instead of talking at them always builds a great relationship…that personal touch always works. I love letting my customers know “I really do care”.