Comments on: Customer Service Recovery - Done Right http://smbceo.com/2007/03/14/customer-service-recovery-done-right/ Resources and Knowledge for the Small Business CEO Thu, 28 Aug 2008 11:16:09 +0000 http://wordpress.org/?v=2.2 By: Endra http://smbceo.com/2007/03/14/customer-service-recovery-done-right/#comment-553 Endra Fri, 01 Jun 2007 03:36:03 +0000 http://smbceo.com/2007/03/14/customer-service-recovery-done-right/#comment-553 Being in the restaurant business I can relate to customer service problems.A freindly and sincere communication with the customer you find out what the problem is, apologizing and letting them know that you are willing to correct the problem and how you plan on doing just that. We usually comp the meal with gift certicates hoping to bring that customer back. If a customer goes away happy, they always come back. Being in the restaurant business I can relate to customer service problems.A freindly and sincere communication with the customer you find out what the problem is, apologizing and letting them know that you are willing to correct the problem and how you plan on doing just that. We usually comp the meal with gift certicates hoping to bring that customer back. If a customer goes away happy, they always come back.

]]> By: Brandon Doyle http://smbceo.com/2007/03/14/customer-service-recovery-done-right/#comment-500 Brandon Doyle Thu, 15 Mar 2007 22:15:53 +0000 http://smbceo.com/2007/03/14/customer-service-recovery-done-right/#comment-500 Hello!<br/><br/>Great blog. I would like to add: having a Knowledge Base program can help your employees and your customers. It may also be something that the competition has never considered. Hello!

Great blog. I would like to add: having a Knowledge Base program can help your employees and your customers. It may also be something that the competition has never considered.

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