Comments on: Thank You - It Must Be Mandatory http://smbceo.com/2006/09/21/thank-you-it-must-be-mandatory/ Resources and Knowledge for the Small Business CEO Thu, 28 Aug 2008 13:59:29 +0000 http://wordpress.org/?v=2.2 By: Steve Rucinski http://smbceo.com/2006/09/21/thank-you-it-must-be-mandatory/#comment-441 Steve Rucinski Sat, 23 Sep 2006 15:59:14 +0000 http://smbceo.com/2006/09/21/thank-you-it-must-be-mandatory/#comment-441 Thanks Jack. You could do an ROI on the two words, literally, calculate the extra revenue and divide by the number of words spoken. It just seems so simple and natural. Thanks again! Thanks Jack. You could do an ROI on the two words, literally, calculate the extra revenue and divide by the number of words spoken. It just seems so simple and natural. Thanks again!

]]> By: Jack http://smbceo.com/2006/09/21/thank-you-it-must-be-mandatory/#comment-440 Jack Fri, 22 Sep 2006 21:21:45 +0000 http://smbceo.com/2006/09/21/thank-you-it-must-be-mandatory/#comment-440 So true.<br/><br/>Eye contact, a smile and a thank you! Call them by first name to really shine.<br/><br/>We run a gourmet coffee roastery and cafe and the experience our barista deliver is paramount.<br/><br/>One of my favorite customers, Robin, stopped me one day to tell me of his bugaboo over "thank you."<br/><br/>"I've been going to one cafe for years and I've counted the number of times they said 'thank you,' ... just 1 in 12 visits. Your staff always says "thank you."<br/><br/>p.s. Want proof of the power of these 4 little steps to success: The tip jar is full and our average dollars per transaction is much more than anticipated So true.

Eye contact, a smile and a thank you! Call them by first name to really shine.

We run a gourmet coffee roastery and cafe and the experience our barista deliver is paramount.

One of my favorite customers, Robin, stopped me one day to tell me of his bugaboo over “thank you.”

“I’ve been going to one cafe for years and I’ve counted the number of times they said ‘thank you,’ … just 1 in 12 visits. Your staff always says “thank you.”

p.s. Want proof of the power of these 4 little steps to success: The tip jar is full and our average dollars per transaction is much more than anticipated

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