Are you a small business with employees? Do your employees deal with customers?
If so PLEASE teach them to say ‘Thank You.” In fact when hiring if the person doesn’t say it or seems uncomfortable being polite then DON’T hire them.
I just finished writing a rant post about Thank You, which is rare for me.
It justs seems that saying getting a Thank You from someone shouldn’t be so hard. In fact I so appreciate getting a Thank You that I will be incredibly loyal to those companies that say it to me, even if there service has problems or their prices are higher.
I want to know you value my business. Learn, teach, say and mean ‘Thank You.’
Thank You!
So true.
Eye contact, a smile and a thank you! Call them by first name to really shine.
We run a gourmet coffee roastery and cafe and the experience our barista deliver is paramount.
One of my favorite customers, Robin, stopped me one day to tell me of his bugaboo over “thank you.”
“I’ve been going to one cafe for years and I’ve counted the number of times they said ‘thank you,’ … just 1 in 12 visits. Your staff always says “thank you.”
p.s. Want proof of the power of these 4 little steps to success: The tip jar is full and our average dollars per transaction is much more than anticipated
Thanks Jack. You could do an ROI on the two words, literally, calculate the extra revenue and divide by the number of words spoken. It just seems so simple and natural. Thanks again!